Accessories error | Voters

Accessories error

Bob Fu

The warning says: An error occurred while setting up the room's accessories. Try refreshing the page and rejoining the room to fix this error.

We can enter the room but all accessories is disappeared.
We can't add new one either.
Refreshing and rejoining don't work.

I miss my sticky notes 😭

March 23, 2021

Laurent Baumann

Oh no!! We just restarted our server so it seems related. We are looking at it as we speak!! Which room are you seeing the issue in?

Bob Fu

Laurent Baumann: https://app.with.so/024-srlpz38pv0l6rxluv49109lv the same room which came across this problem. https://feedback.with.so/bug-report/p/participants-limited-has-been-exceeded

Laurent Baumann

Bob Fu: The good news is that all the data is there, we haven't lost any accessory! Are you having an event in the room right now?

Bob Fu

Laurent Baumann: Not having it right now. Take you time to solve the problem. But I see one guy stay there for days since last Friday's party event. Maybe he is forgetting to close the tab.

Laurent Baumann

Bob Fu: Oh good, yeah we are going thru error messages right now and trying to figure out what happened, we'll get there :) Oh that is interesting about the person forgetting to close the tab yes!

Laurent Baumann

Bob Fu: would you be ok to invite alexey@with.so and jesse@with.so to the room so the engineers can look at the errors? That would be very helpful if that's ok with you. Thanks!

Bob Fu

Laurent Baumann: invited

Laurent Baumann

Bob Fu: Awesome thanks. They are in the room. I think we figured out the problem. All the data seems to be there, but 2 whiteboards seem to be empty. Is that correct?

Laurent Baumann

Bob Fu: Hi Bob. We have fixed the issue. Please double check that nothing is missing in the room, and sorry again about the scare :)

Bob Fu

Laurent Baumann: all is well!

Laurent Baumann

Bob Fu: Awesome, glad to hear! 🙌