Signaling time out | Voters

Signaling time out

complete

Homan

About 1-2x a day I get an error that forces me to reload the browser page. Says "Signaling connection timed out", Error Code: 53002.

December 1, 2020

Laurent Baumann

marked this post as

complete

This should be fixed now. Please let us know if that happens again!

Laurent Baumann

marked this post as

planned

Thibaut Labarre

I also get this error for long running sessions (usually around 4 hours)

Laurent Baumann

Thibaut Labarre: Hey Thibaut. I see. What you are hitting is a twilio limitation that only allow sessions to go for 4 hours. For now the only workaround is to rejoin the room when that happens. We are currently working on a solution to that, but that might take a little while. Apologize for the inconvenience and happy monday!

Laurent Baumann

marked this post as

under review

Laurent Baumann

Hi Homan. Thanks for the report. Could you give us a little bit more details? Could you tell us which operating system you are using and which browser?

Homan

Laurent Baumann: I'm using Windows 10 and Microsoft Edge browser.

Laurent Baumann

Homan: Thanks! We will investigate and try to reproduce the error.